Privacy Policy

01 Scope of this policy

This Privacy Policy applies to the eUniversity website, the Student Portal (LMS), the Academic Cloud as a Service (ACaaS) platform, and related services operated by eUniversity ("we", "us", "our"). It describes how we handle personal information when you visit our sites, enroll in a program, use the learning platform, or partner with us as an institution.

By using our services, you agree to the collection and use of information in accordance with this policy. eUniversity acts as a delivery partner to universities and colleges; where a partner institution is the primary controller of your academic records, that institution's own policies also apply.

02 Information we collect

We collect information that you provide directly, information generated as you use our platform, and limited information from partner institutions.

Information you provide

• Account & identity — name, email address, phone number, date of birth, and login credentials.
• Enrollment details — program of interest, prior education, documents you upload for admission or verification.
• Communications — messages you send us, support requests, and survey or feedback responses.

Information collected automatically

• Learning activity — courses viewed, lessons completed, quiz results, progress, and time spent in the platform.
• Device & usage — IP address, browser type, device identifiers, and pages visited.
• Cookies — as described in the Cookies & tracking section below.

Information from partners

• Institutional records — enrollment status, grades, and certification data shared by partner universities and colleges to deliver your program.

03 How we use information

We use personal information to operate and improve our services, including to:

• Create and manage your account and deliver the courses you enroll in.
• Track learning progress, generate certificates, and personalize course recommendations.
• Provide AI-assisted features such as lesson summaries, tutoring, and quizzes.
• Communicate with you about your enrollment, support requests, and service updates.
• Coordinate with partner institutions on admissions, academic delivery, and certification.
• Maintain security, prevent fraud, and comply with legal obligations.

04 How we share information

We do not sell your personal information. We share it only in the following circumstances:

• Partner institutions — universities and colleges that grant your degree or certification, for academic delivery and record-keeping.
• Service providers — vendors who host our platform, process payments, or provide analytics under contractual confidentiality obligations.
• Legal requirements — when required by law, regulation, court order, or to protect the rights and safety of users and the public.
• Business transfers — in connection with a merger, acquisition, or reorganization, subject to this policy.

05 Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our services are used. You can control cookies through your browser settings; disabling some cookies may limit certain features of the Student Portal.

06 Data security

We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or loss. These include encryption in transit, access controls, and regular review of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

07 Data retention

We retain personal information for as long as your account is active and as needed to provide our services, meet academic and legal record-keeping requirements agreed with partner institutions, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it.

08 Your rights & choices

Subject to applicable law, you may:

• Access and request a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to record-keeping obligations.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Opt out of non-essential marketing communications at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

09 Minors

Our services are intended for learners aged 16 and above. Where a program admits younger students, we collect and process their information only with the involvement of the partner institution and, where required, parental or guardian consent.

10 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you through the platform or by email.

11 Contact us

If you have questions about this policy or how we handle your information, reach out to us: